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Australian Training & Skills College

TEP Program · Hospitality & Customer Service

Customer Service

Customer Service
TEP Program · Small-group learning

Course snapshot

Duration
10-week term-based program
Schedule
2 sessions/week · 5 hours/session
Format
Supportive small-group learning
Recognition
Non-accredited skills program
Fee
Enquire for pricing
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Program overview

Customer Service develops practical communication skills for everyday interactions and entry-level customer-facing work. Participants learn to understand simple requests, respond appropriately and feel more comfortable engaging with customers and peers. Guided activities also build awareness of social expectations and the communication habits used in workplaces.

Why it helps

Clear, confident communication is useful everywhere — not just behind a counter. The skills built here support everyday life and almost every employment environment, well beyond customer-facing roles.

What participants gain

  • Improved communication and interaction
  • Increased confidence in social settings
  • Better understanding of customer expectations

What you'll cover

  • Greeting and interacting with customers
  • Taking simple requests and orders
  • Listening and responding appropriately
  • Handling basic service scenarios
  • Role-play activities

How it runs

Length
10-week term-based program. Participants can continue into other programs over time.
Each week
2 sessions per week, 5 hours per session, in a supportive small group.
A typical session
Structured learning and practical activities, with facilitated breaks built in.
Breaks
A 45-minute lunch break and two 15-minute tea/coffee breaks — all supervised and facilitated to support social interaction and peer engagement.

Programs are delivered as non-accredited employment and skills development programs.

Who it's for

  • Young individuals aged 16–30 transitioning to employment
  • People developing communication and social skills
  • Those preparing for customer-facing roles
  • Anyone wanting confidence in interaction

Your credential

A Certificate of Completion, issued by ATSC

Earn a Certificate of Completion for this course and showcase your new skills to potential employers.

  • Certificate is issued by ATSC
  • Can be added to your LinkedIn profile
  • Evidence of practical skills for employers

About

Transition to Employment Program (TEP)

Structured pathways that build independence, confidence and workplace readiness.

About the program

ATSC's Transition to Employment Program supports young people aged 16 to 30 and school leavers to strengthen practical skills for work, community participation and everyday life.

Learners build confidence through active, structured experiences that connect personal goals with the routines, communication and teamwork used in real workplaces.

Program structure

Learners enrol into structured programs that run over a 10-week term, and can keep progressing through further programs over time as their goals, interests and support needs develop.

Sessions run in supportive small groups and combine practical activities, workplace simulations, community participation and routine-based skill building.

Individual outcomes

You may develop:

  • Workplace confidence and communication skills
  • Teamwork and social interaction skills
  • Independence and daily living skills
  • Community participation and travel confidence
  • Workplace readiness and employability skills
  • Confidence participating in structured learning environments
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