TEP Program · Work & Employment

Retail & Shop Assistant Lab

Course snapshot

Duration: 10-week term-based program
Schedule: 2 sessions/week · 5 hours/session
Format: Supportive small-group learning
Recognition: Non-accredited skills program
Fee: Enquire for pricing

Program overview

This practical module places you in a supported shop-style learning space where you can rehearse the everyday work involved in running an organised and welcoming retail floor. You will develop customer communication, stock handling, product presentation, teamwork and routine-following skills while becoming more confident with defined workplace responsibilities. The learning can support future pathways into retail, customer service and supported employment.

Why it helps

Retail is a practical, approachable entry point to working life. In a structured, supportive setting participants build transferable skills that support pathways into retail, customer service and supported employment.

What participants gain

Confidence in a retail-style environment
Communication & customer interaction skills
Organising and managing products
Understanding workplace routines & expectations
Greater independence in completing structured tasks

What you'll cover

Retail tasks

Shelf stocking and replenishment
Product sorting and organisation
Labelling and basic pricing

Customer interaction

Greeting customers
Assisting with simple enquiries
Communication and active listening

Store presentation

Maintaining clean and organised displays
Visual arrangement of products
Understanding presentation standards

Workplace roles

Shop assistant
Stock assistant
Customer service support

Teamwork & routine

Working in small teams
Following instructions
Completing tasks within timeframes

How it runs

Length: 10-week term-based program. Participants can continue into other programs over time.
Each week: 2 sessions per week, 5 hours per session, in a supportive small group.
A typical session: Structured learning and practical activities, with facilitated breaks built in.
Breaks: A 45-minute lunch break and two 15-minute tea/coffee breaks — all supervised and facilitated to support social interaction and peer engagement.

Programs are delivered as non-accredited employment and skills development programs.

Who it's for

Young people aged 16–30 transitioning to employment
School leavers entering employment pathways
Those interested in retail or customer-facing roles
People who benefit from structured, hands-on learning

Your credential

A Certificate of Completion, issued by ATSC

Earn a Certificate of Completion for this course and showcase your new skills to potential employers.

Certificate is issued by ATSC
Can be added to your LinkedIn profile
Evidence of practical skills for employers

Course snapshot

Duration: 10-week term-based program
Schedule: 2 sessions/week · 5 hours/session
Format: Supportive small-group learning
Recognition: Non-accredited skills program
Fee: Enquire for pricing

Enquire about this program

About

Transition to Employment Program (TEP)

Structured pathways that build independence, confidence and workplace readiness.

About the program

ATSC's Transition to Employment Program supports young people aged 16 to 30 and school leavers to strengthen practical skills for work, community participation and everyday life.

Learners build confidence through active, structured experiences that connect personal goals with the routines, communication and teamwork used in real workplaces.

Program structure

Learners enrol into structured programs that run over a 10-week term, and can keep progressing through further programs over time as their goals, interests and support needs develop.

Sessions run in supportive small groups and combine practical activities, workplace simulations, community participation and routine-based skill building.

Individual outcomes

You may develop:

Workplace confidence and communication skills
Teamwork and social interaction skills
Independence and daily living skills
Community participation and travel confidence
Workplace readiness and employability skills
Confidence participating in structured learning environments

See all TEP programs Enquire

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